Have Questions?
We Have Answers.
Your questions answered - shop with confidence
What is your return policy?
You can return unused items within 30 days of delivery. Items must be in original packaging and condition.
How long does shipping take?
Orders typically arrive within 8-12 business days. Processing takes 1-2 days, and delivery takes 7-10 business days to the USA, Canada, and UK.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. Use this number to track your package on the carrier's website.
What payment methods do you accept?
We accept all major credit and debit cards through our secure payment processor. Your payment information is fully encrypted and protected.
Can I cancel my order?
Yes, but only within 1 hour of purchase. After that, your order enters processing and cannot be canceled. You can return it once delivered following our return policy.
How can I contact customer service?
You can reach us via:
- Email: info@moloah.com
- Phone: +49 176 56946879
- Support hours: Monday–Friday: 9:00 AM–8:00 PM, Saturday–Sunday: 10:00 AM–4:00 PM